Shipping policy
SHIPPING POLICY
SECTION 1: PROCESSING TIME Orders are typically processed and shipped within 2 business days (excluding weekends and holidays) upon receipt of payment. We strive to fulfill orders promptly and efficiently.
SECTION 2: SHIPPING METHODS AND CARRIERS We offer shipping via various reputable carriers such as Sendle and Aus Post. The shipping method for your order will depend on the destination, size, and weight of the package. At checkout, you will have the option to select your preferred shipping method.
SECTION 3: SHIPPING DESTINATIONS We currently ship to addresses within Australia. Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect addresses.
SECTION 4: SHIPPING RATES Shipping rates are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at checkout before the order is finalized. We may offer free shipping promotions or discounts on eligible orders. Any applicable taxes or duties imposed by the destination country will be the responsibility of the customer.
SECTION 5: ORDER TRACKING Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please allow a few hours for the tracking information to become available.
SECTION 6: DELIVERY TIMEFRAMES The estimated delivery time depends on the shipping method selected and the destination. Please note that delivery times may vary due to factors beyond our control, such as customs processing, holidays, or unforeseen circumstances. Estimated delivery timeframes are as follows:
- Domestic: 2-8 business days
SECTION 7: ORDER STATUS AND UPDATES You can check the status of your order and view updates by logging into your account on our website. We will also provide email notifications regarding the status of your order, including order confirmation, shipping confirmation, and any updates or delays.
SECTION 8: LOST OR DAMAGED PACKAGE In the event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and initiate a claim if necessary. Please provide any relevant information and supporting documentation to assist in the claims process.
SECTION 9: RETURNS AND EXCHANGES For information regarding returns, exchanges, or order cancellations, please refer to our separate Return and Refund Policy.
SECTION 10: CONTACT INFORMATION If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at:
Trade name: Nomad Chilli Co
Phone number: 0466341606
Email: nomadchillico@gmail.com
Physical address: 1/9 Newman Street, Ballarat VIC 3350, Australia
ABN: 40658830936